Skip navigation


Terms of storage

1. Our Right to Hold the Goods (lien)

"Lien" is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.

2. You confirm to us that the goods removed are your property being or that you have the authority of the owner to enter into this contract in relation to the removal of the goods and the storage thereof.

3. We have the right to choose the method and route by which to carry out the work and the location in respect of storage.

4. Applicable law

Any dispute between us will be governed by English or Scottish Courts.

5. Your forwarding address

6 If You instruct Us to store Your goods, You must provide a correct and up to date address and telephone number and notify Us if it changes.

7 If You do not provide an address and/or do not respond to Our correspondence or notices, we will send a recorded letter to your last know address and or e mail from which the goods were removed. Such notice will be considered to have been received. Note: If We are unable to contact You, We will charge You any costs incurred in establishing Your whereabouts.

8.Excluded goods Unless previously agreed by us in writing by a director, the following items are excluded from this contract and must not be submitted for store ;prohibited, stolen goods, drugs,

pornographic material, potentially dangerous, damaging or explosive items, aerosols, paints and firearms and ammunition; Breakage, scratching, denting, chipping, staining and tearing of items

packed by you including trunks, suitcases and the like.

This policy shall also exclude claims for missing items unless a valued list of contents is supplied by you to us prior to commencement of

transit and such list approved by us.

Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by us.

Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of similar kind.

Loss or damage caused by wear and tear, gradual deterioration, warping or shrinkage, moth and/or vermin unless it can reasonably be demonstrated that such loss or damage arose as a result of our actions or failings of those of our subcontractors, agents or servants.

Any consequential loss.

Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and/or goods likely to encourage vermin or other pests or to cause infection.

Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and ammunition.

Mysterious disappearance of customers goods in transit or in store unless evidence can be provided to prove beyond all reasonable doubt that the loss is solely attributable to the dishonesty or connivance of our employees.

None of our employees will incur any separate liability to you.

Our liability is limited to the total loss of £1000 per container unless you have paid to have further indemnity

9. Revision of storage charges

We review our storage charges periodically. You will be given 30 days' notice in writing of any increases.

10. Our right to Sell or dispose of the Goods

If payment of our charges relating to Your goods is in arrears, and on giving You written' notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You.

11. Termination

If payments are up to date, We will not end this contract except by giving You three months notice in writing. If You wish to terminate Your storage contract, You must give us at least 7 working days' notice (working days are defined in. If We can release the goods earlier, we will do so, provided that Your account is paid up to date. Charges for storage are payable each month in arrears via a standing order mandate.